CUSTOMER PORTAL

Bridge the gap between your customers and vital purchase data for seamless self-service and improved satisfaction.

The Customer Portal is designed to integrate seamlessly with our Storefront, Service Portal, and Experience Solutions to enhance your customer interactions and streamline your operations

Avoid delays in finding and ordering parts

Simplify parts ordering with a self-service portal

Customers can browse and order parts with real-time stock availability. Substitute parts recommendations ensure continuity even when original parts are unavailable, while order and shipment tracking keep customers informed every step of the way.

Stop struggling with scattered equipment information

Manage customer equipment effortlessly through a unified portal

Customers can view and manage equipment details, including serial numbers and warranty status, in one place. Place parts orders linked to specific equipment for greater precision and efficiency, and extend coverage by purchasing extended warranties directly through the portal.

Avoid confusion in service request handling

Simplify service request management for faster resolutions

Customers can submit service requests linked to specific equipment and track their progress in real time. Supporting documents and notes can be attached to requests, enabling better collaboration with your service team for efficient issue resolution.

Stop waiting for support to resolve issues

Empower customers with a robust knowledge base and video help center

Customers can access troubleshooting guides and step-by-step videos to resolve issues independently. This reduces response times and empowers them to find quick, effective solutions without needing direct support.

Stop losing track of warranty coverage

Streamline warranty management for equipment and parts

Customers can easily view and manage active warranties for their equipment and parts. Warranty validation during parts orders ensures seamless coverage and eliminates disruptions in service.

Avoid gaps in service and order history visibility

Enable informed decisions with transparent history tracking

Customers can access a comprehensive log of past orders, service requests, and warranty claims. Full visibility into service interactions ensures better decision-making and fosters trust through transparency.

The Customer Portal simplifies service processes, empowering customers with seamless self-service while reducing operational overhead

Appreciated by customers

Three simple steps to kickstart your
Customer Portal journey with us

Schedule a demo

Plan your implementation

Go live in a few weeks

Avoid regrets. Choose confidently.

Our 90-day promise

If you decide the solution is not right for you within 90 days, you only pay for 90 days of subscription and any consumed services.

Our implementation service

Achieve rapid time-to-market with our tailored implementation approach, combining effective methodologies and powerful tools. Our experienced specialists help you go-live in just a few weeks.