SERVICE PARTNER PORTAL

Break the barriers between your Service Partners and your Customer Equipment Data to enable faster, smarter service.

The Service Partner Portal integrates with our Customer Portal and other Digital Experience Solutions to empower your service partners and agents to deliver faster resolutions and better customer satisfaction

Break free from reliance on call center agents

Enable real-time service partner access for seamless operations

Empower service partners with real-time access to customer equipment details, including parts, warranties, and service data. Partners can efficiently manage orders, validate warranties, and resolve service requests—all without the need for call center support—streamlining the service process and improving customer satisfaction.

Eliminate frustrations when ordering parts

Streamline parts ordering with a smarter, more intuitive process

Our solution enables partners to instantly browse, search, and order parts through an intuitive catalog. When parts are unavailable, substitute options are automatically suggested to avoid delays. Orders seamlessly integrate with your existing inventory and logistics systems, ensuring a smooth and efficient process from start to finish.

Say goodbye to warranty confusion

Effortlessly manage equipment and warranties in one place

Gain real-time visibility into customer equipment and warranty details. Partners can order parts linked to specific equipment with automated warranty validations, ensuring streamlined workflows. Automated warranty enforcement eliminates processing errors, boosting accuracy and efficiency.

End service delays and case confusion

Simplify service case handling for faster resolutions

Create or receive service cases directly linked to equipment and warranties in an all-in-one platform. Cases include relevant details, reducing resolution time, while integrated ordering lets partners quickly order parts needed for repairs—all from the service case screen.

Avoid roadblocks in finding technical answers

Empower partners with a robust knowledge base and video support

Partners can resolve technical queries quickly with an intuitive, searchable knowledge base. Step-by-step help videos provide visual guidance for tackling complex problems, reducing dependencies on internal support and empowering partners to self-serve effectively.

The Service Partner Portal turns service chaos into effortless efficiency, delivering results that matter

Appreciated by customers

Three simple steps to kickstart your
Service Partner Portal journey with us

Schedule a demo

Plan your implementation

Go live in a few weeks

Avoid regrets. Choose confidently.

Our 90-day promise

If you decide the solution is not right for you within 90 days, you only pay for 90 days of subscription and any consumed services.

Our implementation service

Achieve rapid time-to-market with our tailored implementation approach, combining effective methodologies and powerful tools. Our experienced specialists help you go-live in just a few weeks.