Hardware-enabled Recurring Service
Equipment, devices, and connectivitythat keep paying after the sale.
If your revenue is anchored to what’s deployed in the field - serialized units with their own entitlements, service obligations, and subscriptions - this is your page.
Is this you?
You’re in the right place. Software-only models - see SaaS.
Sound familiar?
- The equipment shipped - and the truth scattered across four systems.
- Warranty in one system, entitlements in another, service history in a third.
- The definitive record of what’s deployed lives in your customers’ memory.
- Service starts with the customer supplying their own equipment details.
- Parts ordering means hoping the model number is right.
- Renewals arrive as surprises - per unit, at the worst time.
The sale and the service revenue live in different systems - and the gap between them is where the recurring revenue leaks.
What solves it
In their words
“Expedite Commerce helped us to perform a complete digital transformation. I would highly recommend their services.”
Sub-segments
IoT device fleets
Serialized devices tied to subscriptions.
- Metered, provisioned, entitled per unit.
- Device-as-a-Service is this segment’s purest form.
- If fleet billing lives in spreadsheets keyed by serial number, you know why.
Communications
Every site is its own configuration.
- Site-based delivery, provisioning workflows, usage-rated services.
- Genesis holds each site’s configuration and entitlements, and runs every change against them.
Hosting, IaaS & managed infrastructure
The hardware side of anything-as-a-service.
- Racks, capacity, managed environments sold as recurring commitments.
- Same anatomy: deployed units, per-unit entitlement, usage and subscription billing.
Start here
Most Hardware-enabled Recurring Service engagements land on one of three doors:
Frequently asked questions
One whose recurring revenue is anchored to deployed hardware - each serialized unit carrying its own entitlements, service obligations, and subscription or usage billing. The category is sometimes called servitization.
Depends which DaaS. Device-as-a-Service - yes, it’s practically the definition. Data-as-a-Service and Desktop-as-a-Service are software-only models - those belong with SaaS.
Stored entitlement is a copy - and copies drift from the contracts, warranties, and subscriptions that granted them. Computing coverage live from its sources means the answer is correct at the moment it’s asked, every time.
Yes - customers, dealers, and service providers work through portals: ordering parts, renewing, and raising service inside rules you set. No more phone orders and emailed spreadsheets.
Renewals are anchored to each serialized unit and generated before they lapse. Upgrades, downgrades, and co-terms are handled automatically with proration and effective dating - not reconciled by hand.