The 2026 peer benchmark for equipment manufacturers
Where equipment manufacturers lose aftermarket revenue - and how you compare
Independent survey of 300 revenue and service leaders at U.S. companies that build equipment to order and service it for years. See the numbers - and where you stand.
Independent research by TrendCandy300 leadersDirector level and above
What 300 of your peers put on the record
14.5%the average share of aftermarket revenue your peers estimate they lose at handoffs between sales, installation, service, and billing.
86%say revenue leaks between departments, not inside any one of them.
49%say service contracts lapse without anyone noticing until the customer calls - frequently.
91%agree AI must be able to act - check coverage, find the part, take action - not just answer questions.
The full report holds 20+ findings, the belief-vs-effort gap, and the 2-minute benchmark. What is inside:
Click any page to look inside.
About this research
You have seen four numbers. There are twenty more - and the question of where you stand.
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